Black Glove Inc - Principal Engineer

Company Information

Black Glove Inc
United States

Contact Information

Adam Muriello , School of Information Studies, 2003
adam@blackglove.com
866-BLK-GLVE

Job Details

Job title: Principal Engineer

Date posted: March 30, 2021
Posting expires: September 30, 2030

BlackGlove is in search of a Principal Engineer (PE) who has a strong passion for Apple Technology in an enterprise market. As PE you will work closely with BlackGlove leadership, our growing engineering teams, and other resources across BlackGlove to develop, deploy, and lead various Apple lifecycle technical service motions to achieve our short- and long-term goals. The ideal candidate will be a proven executive and a strategic business operator who can assist in building a world class engineering outfit. This individual will have a strong appreciation for driving and delivering strong outcomes, detail-oriented standards and a culture of accountability with a focus on results. You must have a successful track record of building and leading technical strategy across multiple stages of growth. Importantly, you must develop and execute a variety of deep technical initiatives that are tuned for the many go-to-market motions we will need to pursue, including solution development, infrastructure build out and maintenance, customer support frameworks, device administration, etc.

This Principal Engineer will be a strong leader and developer of technical talent—someone who has consistently overachieved in high growth environments and has actively contributed to building high-performance technical organizations as BlackGlove solidifies its market approach in Apple IT lifecycle service offerings.

At BlackGlove You Will:

• Assist us in growing a best in class Engineering organization
• Grow all facets of Engineering: web and app based customer support, automation methods for deployment, solution building and integration, infrastructure management, the opportunities are boundless.
• Build a category leading technical services offering that leverages customer and market insights and competitive differentiation
• Represent BlackGlove’s mission with the highest degree of empathy, professionalism, and integrity
• Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
• Maintain and increase customer satisfaction to ensure retention
• Execute technical sales strategy in coordination with business development, marketing + publicity, account management, product, operations, and recruiting teams
• Build alignment, develop shared goals and strategy, and use data to measure progress and maintain accountability
• Lead - you inspire, motivate and coach the team, driving consistent energy across BlackGlove

• Encompass broad and deep technical knowledge and passion of Apple products including iOS, MacOS, iPad OS and all supporting technologies.
• See the big picture of customer deployments while diving into the minutia of individual technologies.
• Act as a “visionary” when providing guidance on customer technical direction.
• Lead in-depth technical troubleshooting and deployment conversations via e-mail, conference calls, whiteboard presentations, video conference, and written assessments targeted at Apple engineering, customer, and partner audiences.
• Aggregate information from multiple sources to formulate a cohesive strategy or direction, and communicate the direction effectively.
• Possess exemplary interpersonal, communication, and leadership skills.
• Demonstrate strong writing and project planning experience.
• Act as an autonomous self-starter that can communicate across companies, organizations, and management levels.

• BA/BS degree in Computer Science and/or Information Studies.
• 5+ years of experience architecting, deploying, integrating, managing and troubleshooting MacOS and iOS in customer environments.
• 5+ years experience with enterprise-level client and server integration and deployment.
• Experience with managing Mac and iPad via Mobile Device Management (MDM) solutions, including device enrollment, management and preparation for deployment.
• Professional experience working with wireless networks and/or deploying wireless endpoints into environments.
• General familiarity with networking concepts, including troubleshooting wired and wireless connectivity issues.
• 5+ years of experience with direct customer interaction, from either a pre- or post-sales capacity.
• 5+ years of experience creating and presenting technical content as a subject matter expert. Experience with Microsoft Office and iWork strongly preferred.
• Experience developing and communicating analytical business reporting
• Experience deploying and/or managing Directory Services, both on premise and cloud based.
• Comfort with the Terminal, binary manipulation, and shell or Python scripting
• Aptitudes and abilities with object oriented programing, preferably in Swift or Objective-C
• Familiarity and expertise with the Apple’s Deployment Programs.
• Exemplary interpersonal and communication skills.

• Competitive compensation (Salary, Commission, Equity)
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)

Application link: https://blackglove.com/principal-engineer

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